Customer & Employee
Experience
ESM CX is a (beta) Cherwell-integrated AI powered platform that measures experience in real time.
Transparency
Reveal real opinions to add real value.
Target Improvements
Where they matter most.
Happiness
Employee productivity and customer onboarding.
How it works
ESM CX anonymously scans communications on various channels, performing sentiment analysis on the text, and calculates the real-time happiness score.
And it's 100% GDPR Compliant
Anonymous Tracking
All data is stored anonymously.
Compliancy
Data is gathered and processed in a GDPR Compliant way
Non Intrusive
Sentiment Analysis is used to manage feedback, requiring less input from the participants.
How about a POC?
Let's work together to configure the experience algorithms within your channels. If you decide to go ahead, the POC is free.
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