Customer & Employee

ESM CX is a (beta) Cherwell-integrated AI powered platform that measures experience in real time.


Reveal real opinions to add real value.

Target Improvements

Where they matter most.


Employee productivity and customer onboarding.

How it works

ESM CX anonymously scans communications on various channels, performing sentiment analysis on the text, and calculates the real-time happiness score.

And it's 100% GDPR Compliant

Anonymous Tracking

All data is stored anonymously.


Data is gathered and processed in a GDPR Compliant way

Non Intrusive

Sentiment Analysis is used to manage feedback, requiring less input from the participants.

How about a POC?

Let's work together to configure the experience algorithms within your channels. If you decide to go ahead, the POC is free.